If you change your mind about your purchase, please return any publications or products to us, in the condition in which you received them, with a copy of your order receipt within 21 days, and we will offer you a replacement or your money back.
For cancellation of event or course bookings please contact us at least 7 days prior to the event taking place or the start of the course and we will offer you your money back.
We will not refund any original postage and packaging charge or any return postage and packaging costs incurred.
This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed, but we reserve the right to decline any unreasonable request for a refund.
For refunds or replacements, contact 01603 880853 or firstname.lastname@example.org